Troubleshooting


Access your streaming content on any of the below devices.

Windows | FireStick | Android Devices | iOS Devices | MacBooks | XBox One | Smart TVs | Browsers

Troubleshooting Page | IXQtv Walkthrough

What devices can be used?

The most popular device to use with our service is the Firestick/TV. You can also use on any Android device. We also have a web portal you can access from any web browser.

Can I use the app on my Roku device?

Although we do not have an app for Roku devices, you can use SCREEN MIRRORING from an Android or Windows device.

When you want to display content from your phone or tablet on a nearby TV, you may be able to use screen mirroring. This feature allows you to replicate (or "mirror") the screen of your compatible Android or Windows device wirelessly onto your TV screen. With screen mirroring, you can send web pages, videos, photos, music, and more to your compatible Roku streaming player or Roku TV. In other words, whatever you see and do on your mobile device appears on your TV.

To use screen mirroring, you must first set up and enable the feature on your Android or Windows device and then request a connection to your Roku device. Once a connection is established, you can see your mobile screen on your TV and control it from your phone or tablet.

screen mirroring from phone to TV

How do I screen mirror from my Android device?

With a long list of companies manufacturing Android devices, each with a variety of models, it may be difficult to determine if your Android device supports screen mirroring. In general, if your Android device is running version 4.2 or later (and is not a Google branded device running OS 6.0 or later like a Google Nexus or Pixel), it likely supports screen mirroring. However, it is not uncommon for manufacturers to use a different term when describing this feature. To assist with setting up and enabling screen mirroring on your Android device, here are some common terms used for screen mirroring.

  • Smart View
  • Quick Connect
  • SmartShare
  • AllShare Cast
  • Wireless display
  • Display mirroring
  • HTC Connect
  • Screen casting
  • Cast

Once you identify the term used by the manufacturer of your Android device, the screen mirroring feature is generally enabled from within the settings menu; often on a cast, connection, network or display submenu. After you enable the feature, select your Roku player or Roku TV from the list of discovered devices to request a connection.

To learn more about setting up screen mirroring on your Android device, refer to documentation for your device, or contact the manufacturer. You may also want to try an internet search using the term "screen mirroring" along with the brand and model of your device.

How do I screen mirror from my Windows device?

How you enable screen mirroring is dependent on the version of Windows running on your device.

Windows 8.1

The following Microsoft article describes how to project to a wireless display (your Roku device).

Windows 10

  1. Open the action center on your Windows device. Refer to this Microsoft article if you need help locating the action center.
  2. Select Connect.
  3. After a moment, you will see a list of wireless display and audio devices.
  4. Select your Roku device and follow the on-screen instructions.

If you are unable to "project to a wireless display" on your Windows device, contact Microsoft for further help.

What is Multi-Screen?

With Multi-Screen, you can watch up to 4 channels at one time. You can go to full screen on any channel or rotate between the four. You do need to have the 4 connection plan to watch 4 channels at once. If you have 2 connections, you can watch 2 channels at once. This feature is only available on Android/Firestick/TV devices.

I am experiencing buffering on my Firestick. What can I do to fix it?

Amazon continues to make waves with its popular Fire TV Stick and Fire TV devices. Both open up a world of entertainment for consumers who want to enjoy a combination of online and cable TV programs. The Firestick is definitely a low-cost solution to unlimited content, including live sports events in HD quality, TV series, HD movies and more.

The only downside with using the Firestick device is that it's vulnerable to occasional buffering issues. Although this problem only lasts for a few seconds or minutes at the most, being forced to wait for your show to begin or continue can be quite annoying.

The good news is it's possible to fix buffering on Firestick. In this article, we'll share with you all the different techniques that you can use to identify and fix slow streaming problems.

 

Checking for Fire TV Buffering Errors

You might think that you're alone in dealing with buffering issues with your Fire TV or Firestick device, but that's not the case. This is a running problem with these devices and almost every user who owns them complains about the same thing.

The key to fixing the issue is to identify the source of the problem first because it's not always the same cause.

 

What is the Reason Behind These Buffering Errors?

The Firestick device automatically downloads the content you stream so that it's available in a temporary cache. So, when you're watching a video it's actually playing from the cache. Meanwhile, the device continues to download the next chunk of content at the same time. This means that it has to juggle two tasks at once, and this is what sometimes causes buffering issues.

If you happen to finish the first part of the movie while the Firestick is still downloading the next chunk of content, it'll inevitably show you a buffering message. The Firestick will pause the video while it's downloading the rest of the content in an effort to update the player.

The problem could be worse if you're using one of those low-powered and smaller Fire TV Sick devices. They're often short on cache storage space and they don't have the fastest download speeds. That's what causes the drawn-out buffering interruptions that they're famous for.

Now that we understand what causes buffering, it's time to take a look at the reasons behind the lack of synchronization between the downloading of new content and playback of cached videos.

 

• ISP Throttling

Internet Service Providers (ISP) are known for purposefully slowing down loading speeds and this can negatively affect your Firestick viewing experience. ISPs periodically scan for particular traffic categories that they want to discourage their users from watching, which is what often happens to Fire TV Stick users.

 

• Hardware Limitations

Your buffering issues might be coming from the Fire TV hardware itself or it could be a problem with your modem, Ethernet cable or router.

 

• Remote Server Malfunctions

Server malfunctions can also cause slower buffering speeds when watching certain kinds of content.

 

• Slow Internet Connection

Perhaps your home internet connection is struggling to handle the demands of a particular stream.

 

How to Fix Buffering Errors

Imagine watching a movie or an episode of your favorite TV series only for the TV to start buffering right at the exciting part. There's nothing more excruciating. Once you've identified the issue behind the problem, try one of the following solutions to fix it.

 

1. Update Your Device

Amazon releases regular updates for the Fire OS software. These updates are designed to improve speed, security, and performance. That's why it's important to periodically install Fire TV Stick updates to make sure that its operating system is working optimally.

To find the latest Firestick updates and install them, here's what you have to do:

  • Go to the interface on your Fire TV Stick and click on the Home Menu
  • Once you get to the Home Menu, scroll to the top left corner of the screen and choose "settings"
  • Scroll to the right again and then choose "device"
  • From there, select "check for system update"
  • Once you reach the next window, click "confirm"
  • The Fire TV Stick will take care of the rest by tracking new software updates.
  • The screen will show a "download and install" prompt if any new software updates are available

2. Uninstall Apps That You Don't Use

Does your device have a lot of apps? This can significantly compromise your ability to enjoy content from your Fire TV Stick because it adds to the overall demand on the device's software. Third-party apps are notorious for slowing down the Firestick because they're not optimized to perform properly.

To remove these apps, simply follow these steps:

  • Switch on your Fire TV and click on the home menu
  • Look at the top of the screen and direct your mouse to the right
  • Select "settings"
  • Scroll to the right and select "applications"
  • Once on the App menu, scroll down and select "manage installed applications"
  • Select the apps you'd like to uninstall from the list provided.
  • Once you click on an app, the browser will automatically open a new screen.
  • Scroll down and select "uninstall"
  • The browser will open another screen. Select "uninstall" again.
  • This should automatically delete the app from your Firestick.

3. Switch VPN Servers

If your Firestick keeps buffering as a result of ISP throttling, then it might be a good idea to subscribe to a VPN. A Virtual Private Network (VPN) hides your IP address in order to disguise your traffic and browsing history.

VPNs provide you with a fully encrypted connection so that your ISP can't see your traffic and penalize you for watching content via your Firestick. This means you can enjoy high-speed connections and no more buffering issues.

For the best results, opt for a well-known VPN like IPVanish that offers the fastest loading speeds compared to other providers.

If your problem is a slow server, simply open the app and select a different location to hide your actual location. If possible, choose a location that's near your actual address. Improve your chances further by opting for a VPN with automated connection and in-built speed test features. Alternatively, give the server a few hours and use it later when there's less traffic to compete with.

 

4. Restart Your Fire TV

Most people are so obsessed with their Firestick devices that they never switch them off! Unfortunately, keeping your Fire TV Stick on at all times can lead to serious buffering issues. That's why you need to reboot your device every now and then to clear out its cache and improve performance.

Here's how you can do this:

  • Open the Fire Stick and scroll to the home menu
  • Scroll to the topmost part of the screen, move the mouse towards the right and select "settings"
  • Scroll to the right and choose "device"
  • Select "restart" and approve in the next window
  • The Fire TV Stick will reboot itself automatically, and the process usually takes a few minutes.

5. Turn Off Automatic Updates

It's quite possible that some of the apps on your device are running background connections at the same time that you're busy streaming. The more apps you have, the slower your loading speeds will be. To fix buffering on Firestick, simply turn off some of the apps from the settings page of the device.

The first step is to deactivate all automatic app updates:

  • Go to the Fire TV interface and click on the home menu
  • Scroll to the top right corner of the screen and click on "settings"
  • Scroll to the right again and choose "applications" and then "Appstore"
  • Click on "automatic updates" and toggle to switch it off

Then, to deactivate app data usage:

  • Go to "Settings" and click on the "Applications" interface
  • Look for "collect app usage data"
  • Click on it and it will automatically switch off.

6. Reboot Your Router

To fix buffering on Firestick that's caused by a slow local network, simply reset everything. This means you'll have to switch off your router and your modem completely. Wait for a few seconds before you plug everything back in following the same order through which you turned them off. This is sometimes the best way to fix interference issues with your Fire TV Stick and improve your local network's performance.

 

7. Do a Factory Reset

If you've tried all the solutions mentioned above and your Fire TV Stick still has buffering issues, you might have to do something more radical. This could mean doing a complete factory reset, which will remove almost all your Firestick data, including sideloaded software and downloaded apps. However, you'll still have your important data, purchases, and downloads. But doing this will solve your buffering issues.

There are two ways for you to perform a Fire TV Stick factory reset. The first one requires that you start by going to "settings." Click on "device", scroll to the bottom of the page and select "restore" to factory defaults and confirm your selection. The Fire TV Stick will take care of the rest.

With the second method, you simply hold press on the right key and back button of your Fire TV Stick remote. Hold both buttons for about five seconds or so until the factory reset warning shows up. Afterward, a timer will appear, giving you an additional 20 seconds to change your mind before starting the automatic reset process.

 

Conclusion

Amazon's Fire TV Stick is a fun and convenient device that gives viewers access to all types of content. But it can be frustrating to deal with buffering problems, which are common with these devices. Fortunately, if you follow the tips in this article, you can fix buffering on Firestick without even hiring a professional.

How can I speed up my Firestick?

It used to be that the TV and the Internet were two separate entities. Nowadays, the Internet has invaded TV sets with the Smart TV. If your TV doesn't come with this feature, then a Fire TV stick can help convert your TV into a smart one.

 

Here's just one thing that you need to know.

 

Since your TV will be able to connect to the Internet, you will also need to deal with Internet-related issues. Specifically, you will have to deal with buffering and slow Internet. If you want faster Fire TV Stick streaming, then there's an effective way of achieving this. It's a free and straightforward process to implement.

 

How the DNS Affects You

fire-tv-dns

This hack revolves around changing the default DNS setting of your device. DNS stands for Domain Name System. If you go to a website, you know that inputting the address into the browser is all you need to do. But in the early Internet days, that's not how it worked.

 

It used to be that for you to check a website, you had to input the IP address into the browser. This was really problematic as memorizing numbers like 66.220.144.0 is ridiculously cumbersome, and it's likely that the Internet would never catch on if things didn't change. To make things a lot easier, tech engineers invented the Domain Name System.

 

What the DNS does is connect words and numbers to the corresponding IP address. With this system, you can just type Facebook.com into your browser rather than memorizing and typing in 66.220.144.0 just to visit the site.

 

Why DNS Will Affect Your Internet Speed

Visiting a website means that you will need to go from point A to point B virtually. For this example, point A is your device, and point B is the server of the website. While DNS may have made things more accessible, it also added another waypoint while you head to your destination.

 

This means that your route will go to the DNS and then you get transferred to the website's IP address so you can access the content. This addition of waypoint will result in the slowing of Internet speed. But there's another issue.

Geography also plays a role with your Internet speed. For the sake of simplicity, let's say you live in the middle of the United States. The server of the website you want to visit is on the east side of the continent. However, if the DNS server is located in the west side, then your route will now be from the middle, west and then east. Even though going directly to the east side is a lot faster, you won't be doing that because you have to access the DNS server first which is on the opposite side of the continent. Of course, this means that streaming speeds will take a hit.

 

This problem only worsens if the distance between you, the DNS server, and the website gets further and further. Thankfully, there's Cloudflare that offers a solution to this problem.

 

Faster Fire TV Stick Streaming

Before you implement this free Fire TV stick hack, it's best that you know a bit about Cloudflare.

 

Cloudflare is a tech company that offers plenty of services. For this hack, you are primarily interested in their content delivery network services and DNS services. These services are essential for speeding up your streaming as most IPTVs use Cloudflare with their content management system. This means you will be tapping closer to the source of the content, thus helping with the speed increase.

 

Another benefit of Cloudflare is that they clone the content and distribute it to their network of servers around the world. As a result, you will be automatically accessing the server that's closest to your location and thus increasing speed.

 

The beauty of Cloudflare is that it's a free Fire TV stick hack. The reason for this is that it's usually the website or content creators that will be paying for the services of Cloudflare.

 

How to Connect to Cloudflare

Before you do the following steps please make sure you have your WiFi password ready.

For this free Fire TV stick hack to work, you will first need to list down some essential details. First, you'd want to go to Settings > Device > About OR Settings > My Fire TV > About > Network.

In this page, you will see a bunch of seemingly meaningless info. Don't be intimidated as you will only need to copy the details for SSID, IP Address, Gateway, and Subnet Mask. You will need these details later on, so be sure to copy, snapshot or write down them exactly as they are. This also means copying the dashes, dots, and if it's uppercase or lowercase. Now that you have everything you need, you can proceed to the next step.

Then you have to forget your current network. To do this go to Settings > Network and click on the connected Network. Then click on the hamburger button on your Fire TV Remote (Forget this network). After that you confirm with the select button on your Remote.

When you are done click on "Join Other Network" to change your DNS.

The system will ask you for the SSID. Input the SSID that you previously copied. Again, be exact, including the dots, dashes, upper case, and lowercase. Once you do that, then you can continue to the next step.

You will need to choose security. The WPA/WPA2 PSK option should be fine for most. From this point, you need to be very careful, so you won't have to repeat the process again.

 

After you enter your Wi-FI password, it's critical that you don't click on "Connect" just yet. You need to click on Advanced.

In Advanced, you will need to enter your IP Address and Gateway. You will also have to enter the Enter Network Prefix Length which is 24. The next step is inputting the DNS, and it's very important that you input 1.1.1.1, and 1.0.0.1 for the DNS2.

 

The 1.1.1.1 is Cloudflare's DNS and that's what you need to change to do this free Fire TV stick hack.

 

Once that's done, only then you can click on Connect. At this point, your device will now connect to Cloudflare and enjoy the benefits it offers.

To check if you are connecting to Cloudflare, go back to the Settings > Device > About. The DNS should now be 1.1.1.1.

 

If you have problems connecting for the first time, you should disconnect/reconnect the power to your Fire TV to restart it.

 

Conclusion

The key to making this faster Fire TV Stick streaming method work is connecting directly to Cloudflare. It's a fairly simple process, and everyone should be able to do it. Just don't forget about the most crucial point, which is that you need to completely copy the details on the about page and don't click on Connect if you haven't gone through the Advanced settings when changing your network settings.



Should I upgrade my router?

Routers are the oft-ignored work horses of the home network. Most people hardly pay any attention to them unless there is a big malfunction, and people may not consider upgrading them any more than they consider upgrading their washing machine.

Unfortunately, this leads to a situation where the important-but-ignored router ends up being a source of degraded internet connection quality and a diminished user experience for everyone on your network. Upgrading to a current generation router is a cheap and effective way to improve your home network in every way: better Wi-Fi range, stronger signal, and better handling of demands modern users put on their network. The last thing you want in the age of Netflix is a router design from the days when Netflix was synonymous with DVD rentals.

If you're worried about the cost of upgrading, don't be. You don't have to run out and drop $300 on a flagship router to make a real difference in Wi-Fi performance (but make no mistake those flagship routers are pretty awesome). There are plenty of mid-range routers sporting current generation technology that are light years ahead of old routers.

Let's take a look at when you want to consider upgrading and then how you'll benefit from the upgrade.

When It's Time to Upgrade

Although there is no way for us to assess the situation of every reader and give them a tailored recommendation, you can use these general guidelines to consider if an upgrade is the right move for you.

First and foremost: are you experiencing frequent symptoms of an under-powered or overwhelmed router? If you can't get a Wi-Fi signal everywhere in your home (and have considered getting a Wi-Fi extender or a second router), that's a good indicator you're a good candidate for an upgrade. If you frequently have network-related congestion issues, like slow web page loading or stuttering and buffering video playback, that can't be chalked up to a slow broadband connection then it's a good sign that your router isn't up to the task of serving everyone in your household.

Second, was the router a freebie? If it was supplied by your ISP (whether as a router/modem combo or a stand-alone unit) there's a good chance it's not up to snuff. ISPs aren't in the business of handing out extremely high quality routers, and generally speaking most modem/router combination units are junk.

Even if you aren't noticing problems, you should also consider the age of your router, tooâ€"both in terms of the actual age of your physical device and the age of the particular model. You might have bought the router two years ago, but if the model itself is from 5 or more years ago, there's a good chance that you're playing with outdated router tech and could benefit greatly from upgrading. If you're still using a single radio/band Wireless-G router from 2010 or before, for example, you're essentially using a bicycle when you could be using a spaceship.

PLEASE CONTACT YOUR INTERNET SERVICE PROVIDER TO FIND OUT WHICH ROUTERS ARE COMPATIBLE WITH YOUR SERVICE.

What are the best routers and modems for Xfinity?

Did you know that you don't have to use the equipment your Internet Service Provider (ISP) gives you? Most people just take their provider's gear and don't think twice about other options, but there is another way. If you're finding that your wireless connection with Comcast Xfinity isn't living up to your expectations, purchasing your own router can give your connection a boost and possibly save you money in the long run.

There are a lot of alternative routers available, but not all are compatible with Comcast Xfinity. To make your search for an alternative easier, we rounded up the four best wireless routers that work with Comcast Xfinity internet and provided links of where you can find them on Amazon.

 

The Top Routers for Comcast Xfinity

#1: Nighthawk AC1900

Best Modem/Router Combo

NETGEAR Nighthawk AC1900

Dimensions: 10.8″ x 10.2″ x. 3.6″
Weight: 2.8 lbs.
Speed: Up to 960 Mbps
Bands: Dual-band (2.4 Ghz and 5 Ghz)
Ports: Four gigabit Ethernet ports
Price: $$$
Other Features: Combo modem/router/voice modem

For customers who need an all-in-one combo with a little more punch than the provided Xfinity modem, the NETGEAR Nighthawk is a great pick. It provides faster speeds and more advanced phone features. It's also more compact and half the weight, so it's more likely to fit in places like a cramped entertainment center.

#2: NETGEAR Nighthawk X10

Most Powerful Wireless Router

NETGEAR Nighthawk X10

Dimensions: 6.6″ x 8.8″ x 2.9″
Weight: 4.1 lbs.
Speed: Up to 7.2 Gbps
Bands: Tri-band (2.4 Ghz, 5 Ghz, and 60 Ghz)
Ports: Seven gigabit Ethernet ports, one 10-gigabit fiber port
Price: $$$$$
Other Features: MU-MIMO support, dynamic QoS, and a powerful processor for sustained performance

For users who need the fastest wireless speeds possible, the NETGEAR Nighthawk X10 is tough to beat. With the new 802.11ad wireless protocol on board, this futuristic-looking router delivers speeds up to 7.2 Gbps. It also comes packed with advanced features to ensure you get the most power possible from your Xfinity internet connection.

The only catch is that it doesn't include a modem, so you'll need to use the one provided by Xfinity in addition to this one. But if you're subscribing to Xfinity's ultrafast 2G fiber service, you'll need equipment that can keep up.

 

#3: Motorola MG7550

Best for Your Budget

Motorola MG7550

Dimensions: 10.5″ x 11″ x 3″
Weight: 2.7 lbs.
Speed: Up to 686 Mbps
Bands: Dual-band (2.4 Ghz and 5 Ghz)
Ports: Four gigabit Ethernet ports
Price: $$
Other Features: Wireless Power Boost and AnyBeam beamforming for increased performance and range

For Xfinity customers who want to use their own router but don't want to spend a lot, this Motorola modem/router combo is the perfect choice. Like the standard Xfinity Wireless Gateway, it combines your modem and router in one box, which saves space. While it doesn't have some of the advanced features of the other routers on the list, the lower price makes up for that.

What are the Best AT&T Approved DSL Modems in 2019?

If you want the best browsing experience, with security and speed, consider trying AT&T Approved DSL Modems. Apart from the guarantee, you enjoy that these are of the best quality, you will also be able to undertake your job with the confidence of knowing you are hooked with some of the best products in the market.

Many of these products come with remote access that is unique and can be deployed from anywhere. You are updated continuously on any strange access, and you can easily block or close such access. Even more, with AT&T Approved DSL Modems you enjoy comfortable set-up and watch as your routers deliver at industry best. You don't have to get stuck in the past, get hooked on to the fastest and finest internet access around.

Check out our list of AT&T approved DSL modems and the leading routers in the market today.

Also looking for a wireless router? Check this out

 

3. NETGEAR AC1600 WiFi VDSL/ADSL Modem Router

NETGEAR AC1600 WiFi VDSL/ADSL Modem Router – 802.11ac Dual Band Gigabit (D6400-100NAS) - AT&T Approved DSL Modems

Here is your deal for heavy, video streaming tasks over a stable network. The NETGEAR AC1600 WiFi VDSL/ADSL Modem router has an unbelievable speed that delivers AC1600 WiFi and Gigabit Ethernet speeds.

You will enjoy a fast VDSL for fiber broadband, and it works seamlessly with ADSL. You can deploy it to provide wireless connections to more than ten devices. Even more, this modem router offers three times speed more than is available on 802.11N.

You will also enjoy easy access to AC WiFi devices and enjoys HD streaming that boycotts wireless interference. For your mobile devices, you also have good connections for dual-band wireless on your Android devices, iPhones and iPads.

Lastly, you have a simplified home networking in place that gives you remote access to control your network away from home. The control your access include Parental control of access, block WiFi devices, set-up wife for guess use and view the network map from anywhere.

 


2. NETGEAR N600 Dual Band Wi-Fi ADSL (Non-Cable) Modem Router

NETGEAR N600 Dual Band Wi-Fi ADSL (Non-Cable) Modem Router ADSL2+ Gigabit Ethernet (DGND3700)

 

This product doesn't come as a surprise because NETGEAR is renowned as well as a formidable brand when it comes to manufacturing DSL modems. It could have been the best, but it only supports the DSL providers. Regardless of that, it works well, and if you use DSL, I wouldn't imagine a better option. It works excellently with the likes of AT & T as well as Verizon among others.

Its design facilitates excellent connection thanks to the simultaneous dual band. As a result of the technology, it connects a lot of devices without interference. You are at liberty to connect via either Gigabit Ethernet WAN port or ADSL2 together with a built-in modem. Due to its high network speed, it is ideal for not only HD gaming but also HD video. It also has a wide range perfect for large homes.


1. NETGEAR Nighthawk AC1900 VDSL/ADSL Modem Router Certified

NETGEAR Nighthawk AC1900 VDSL/ADSL Modem Router ,AT&T Approved DSL Modems

Our number one modem router is NETGEAR Nighthawk AC1900. Here, you have extreme WiFi speed that can give you up to 1900 Mbps. And, it is VDSL/ADSL compatible with a 1GHz dual-core processor that delivers exceptional speed.

Some of the unique features are a delivery of speed up to 1.9 Gbps! You have compatibility with any internet service provider and enjoys supports on ADSL/ADSL2/ADSL2+ and so on. You will also enjoy, remote access using OpenVPN, cloud storage system and dependable backup to USB HDD.

Other features include dual band WiFi up to 600 + 1300 Mbps, 2, USB ports automatic back-up to HDD connected router and powerful amplifiers and antennas.